Legal Pack

Terms and Conditions

Platform terms governing use of AYLENSALE by consumers and businesses in the United Kingdom. (EEA market — display draft for Phase 3; solicitor review pending.)

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Terms and Conditions

These Terms and Conditions ("Terms") govern access to and use of the AYLENSALE online marketplace operated by AYLENSALE LTD, a company registered in England and Wales ("we", "us", "our").

1. About us

AYLENSALE LTD (company number 16874751, registered in England and Wales) operates AYLENSALE, a UK marketplace for deposit-backed auctions and related services for both business ("B2B") and consumer ("B2C") users. Registered office: 2a Blenheim Walk, Corby, England, NN18 9HA. Warehouse and collection point: Warehouse 4, Old Manton Station, Oakham LE15 8SZ. Contact: support@aylensale.com.

2. Eligibility

You must be at least 18 years old and have legal capacity to contract. Business users must have authority to bind their organisation.

3. Account registration

You must provide accurate information, keep credentials secure, and accept our legal documents at registration. We may suspend accounts for breach, fraud, or regulatory reasons.

4. Marketplace role

AYLENSALE LTD provides an online venue connecting sellers and buyers. Unless expressly stated, we are not a party to sale contracts between users. We do not take title to listed goods except where expressly stated in a separate agreement.

5. Deposits and auctions

Participation in deposit auctions is subject to our Deposit Policy, Auction Terms, Buyer Terms, and Seller Terms. Deposits may be held, retained, refunded, or forfeited according to those documents and applicable law.

6. Fees and payments

Fees, commissions, and payment processing terms are disclosed before checkout or listing. Prices are shown in GBP unless stated otherwise.

  • Prices include VAT where applicable. The price shown on a lot is the price you pay for the goods. There is no buyer's premium and no card surcharge or payment fee; we do not charge extra for paying by card, Apple Pay or Google Pay.
  • Total price before you pay. Before you pay, checkout shows the goods price and any delivery charge you have chosen, and the total. Collection from our warehouse is free. Optional services you choose separately (for example the £10.00 driver search fee, or storage fees after the free period in section 7) are shown before you agree to them.
  • Payment. Card payments are processed by Stripe Payments UK Ltd. We never see or store your full card number.

7. Collection, storage and abandoned goods

Pallets and other goods that are not sent by parcel are held at our warehouse (Warehouse 4, Old Manton Station, Oakham LE15 8SZ; Mon–Fri 07:00–16:00 (closed weekends and bank holidays)). Full guidance: How to get your pallet.

  • Choosing a method. You must choose how the goods will leave the warehouse before you complete checkout: self collection (free), your own courier, or an AYLENSALE driver. You may change the method from your order page until the goods have left the warehouse.
  • Collection code. For self collection or your own courier we issue a collection code (format AY-XXXXXX), shown on your order page and sent by email. Goods are released only to a person who presents a valid code. You are responsible for keeping the code secure and for any courier you appoint.
  • AYLENSALE drivers. Where you choose an AYLENSALE driver, you pay a non-refundable £10.00 driver search fee to publish your job, independent delivery partners may then quote for it, and you choose and pay for a quote. Your delivery payment is held by our payment provider, Stripe, and released to the driver only after delivery is confirmed. See "Deliveries by independent drivers" in our Terms and Conditions.
  • Free storage. Storage is free for 3 working days after payment, until 16:00 (UK time) on the last of those working days. A working day is Monday to Friday, excluding bank holidays in England and Wales.
  • Storage fees. After the free period, a storage fee applies for each working day that the goods remain uncollected, equal to 5% of the goods price (excluding delivery charges), with a minimum of £10 per working day. For example, goods priced at £400 incur £20 per working day. Goods are released only once any storage fee due has been paid.
  • Abandoned goods. If goods are not collected within 14 working days of payment, they are treated as abandoned. AYLENSALE LTD may then resell or otherwise dispose of them, and the purchase price is not refunded.
  • Reminders. We send reminders by email and in-app after payment, 24 hours before the free period ends, when it ends, and on each working day while storage fees accrue. Not receiving a reminder does not extend the free period.

8. Deliveries by independent drivers

Where you book an AYLENSALE driver for your goods:

  • Driver search service (£10.00, non-refundable). Publishing your job to AYLENSALE drivers is a separate paid service provided by AYLENSALE LTD as the platform operator. The fee is £10.00 (including VAT where applicable), paid by card when you press "Find a driver", before your job is shown to drivers. It is charged for providing the service, not for a result: a driver may or may not be found, and whether a driver quotes, the price and the arrangements you agree with a driver are outside our control. The fee is separate from any driver's price and is not refundable, including if no driver is found, if you do not accept a quote, if you switch to self collection or your own courier, or if a delivery is later refunded. You must tick a box confirming you understand this before paying. Nothing in this clause affects your statutory rights.
  • Your contract is with the driver. The contract for the delivery is between you and the independent delivery partner whose quote you accept. AYLENSALE LTD operates an online platform that introduces buyers and drivers; we are not the carrier and do not perform the delivery.
  • Payment held by Stripe. You pay the delivery price by card through our payment provider, Stripe Payments UK Ltd ("Stripe"). The payment is held by Stripe and is not transferred to the driver until delivery is confirmed.
  • Handover code. At handover the driver will ask for your 4-digit handover code. You must only give the code once the goods have been received. Giving the code confirms to us and to the driver that the goods have been handed over.
  • Release to the driver. The payment is released to the driver when you confirm delivery or, if you have not raised a problem, automatically 48 hours after the driver enters your handover code. If something is wrong, report it from your order page within that period.
  • Failed or disputed deliveries. If a delivery fails or is disputed and a refund is due, it is made to the card you paid with, before any payment is released to the driver. Claims about the goods themselves remain subject to our Disputes Policy.
  • No commission. AYLENSALE takes no commission on delivery jobs. The price you pay is the price quoted by the driver.

9. Delivery partner terms

These terms apply if you register as an AYLENSALE delivery partner ("driver"), in addition to the rest of these Terms.

  • Independent contractor. You are an independent, self-employed contractor. Nothing in these Terms creates employment, worker status, agency or partnership between you and AYLENSALE LTD. You decide whether to bid on a job, the price you quote, and how you carry out the delivery. The contract for each delivery is between you and the buyer; AYLENSALE LTD operates the platform and is not the carrier.
  • Membership fee and free trial. Driver membership is free for the first 30 days. After that it costs £19.99 per month (VAT inclusive), billed monthly in advance until you cancel. You may cancel at any time from your driver cabinet; cancellation takes effect at the end of the current billing period and fees already paid are not refunded, except where the law requires.
  • No commission. AYLENSALE takes no commission on delivery jobs. Your membership fee is the only amount you pay us.
  • Payments through Stripe Connect. Delivery payments are processed by Stripe Payments UK Ltd ("Stripe") using Stripe Connect. To receive payments you must open a Stripe connected account through your driver cabinet and accept the Stripe Connected Account Agreement, which includes the Stripe Services Agreement. By doing so you agree to be bound by it, and you authorise AYLENSALE LTD to share information about you and your jobs with Stripe and to instruct Stripe to make transfers to your account.
  • Fees deducted. Stripe's card processing and payout fees (currently around 1.75% + 30p per job) are deducted from the amount paid by the buyer. The amount you will receive after these fees is shown before you submit a bid.
  • When you are paid. The buyer's payment is held by Stripe and transferred to your Stripe account when the buyer confirms delivery or, if the buyer has not raised a problem, automatically 48 hours after you enter the buyer's handover code. Stripe then pays out to your bank account in line with your Stripe payout schedule. We are not responsible for delays caused by Stripe, your bank, or incomplete verification.
  • Refunds and disputes. If a delivery fails, is cancelled or is disputed, we may pause the transfer while the matter is reviewed. Any refund due to the buyer is made to the buyer's card before you are paid. You must cooperate with reasonable requests for evidence, such as photos, times and the handover code.
  • Tax. You are responsible for your own tax and National Insurance, including registering for and filing Self Assessment with HMRC, and for VAT where it applies to you. We do not deduct tax from your payments.
  • Insurance. You must hold and maintain suitable insurance for every job, including goods-in-transit cover and motor insurance that covers hire and reward, and provide evidence on request.
  • Licences and safe handling. You must hold a valid driving licence and any other licences or permits required for your vehicle and the goods, keep your vehicle roadworthy, not exceed its legal payload, and load, secure and handle goods safely.
  • HMRC reporting. Under the UK digital platform reporting rules, AYLENSALE LTD must report information about drivers and their earnings to HMRC each year. To meet this obligation we collect and verify your full legal name, date of birth, National Insurance number or Unique Taxpayer Reference, and primary address, together with the amounts paid to you, fees deducted and the number of jobs completed. We may withhold payouts or suspend your account until this information is provided. HMRC may share the information with other tax authorities. See our Privacy Policy.
  • Suspension. We may suspend or end your membership for breach of these terms, safety concerns, fraud, repeated failed deliveries or legal compliance.

10. Prohibited conduct

You must not list illegal goods, misrepresent items, manipulate bidding, circumvent deposits, launder money, harass users, or interfere with platform security.

11. Suspension and termination

We may suspend or terminate access for breach, risk, legal compliance, or protection of users. Provisions intended to survive termination shall continue.

12. Liability

Nothing in these Terms excludes liability that cannot be excluded under UK law. Subject to applicable law, our aggregate liability arising from platform use is limited to the greater of £100 or fees paid to us in the 12 months before the claim, except for death, personal injury, fraud, or statutory rights that cannot be limited.

13. Consumer rights

If you are a consumer, you retain statutory rights under the Consumer Rights Act 2015 and other UK law. Business users acknowledge that certain consumer protections may not apply.

13.1 Who this applies to

This section applies if you buy as a consumer (for purposes wholly or mainly outside your trade, business, craft or profession) from a seller acting as a trader, including where AYLENSALE LTD is the seller. It covers Buy Now purchases, bookings, and lots won in our online auctions: our auctions take place online only, so they are distance sales and not "public auctions" attended in person. It does not apply if you buy as a business or trader.

13.2 Your 14-day right to cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you may cancel your purchase without giving any reason within 14 days. The cancellation period ends 14 days after the day on which you, or a person you name (other than the carrier), take physical possession of the goods. If an order is made up of several lots delivered on different days, it ends 14 days after you receive the last lot. You may also cancel at any time after the contract is made and before you receive the goods.

13.3 How to cancel

Tell us clearly that you wish to cancel before the cancellation period ends, by email to support@aylensale.com or by message from your account, quoting your order or auction reference. You may use the model cancellation form below, but you do not have to. It is enough to send your message before the period ends.

13.4 Returning the goods

You must return the goods to our warehouse (Warehouse 4, Old Manton Station, Oakham LE15 8SZ), or hand them to us there, without undue delay and no later than 14 days after the day you tell us you are cancelling. You bear the direct cost of returning the goods. If you have not yet collected the goods, you do not need to return anything.

13.5 Your refund

We refund the price you paid for the goods, including any bid deposit or booking deposit applied to it, and any standard delivery charge you paid to us, without undue delay and no later than 14 days after we receive the goods back or you provide evidence that you have sent them back (or, if you had not yet received the goods, 14 days after you tell us you are cancelling). We refund using the same payment method you used, unless you expressly agree otherwise, and we do not charge a fee for the refund. Delivery arranged directly with an independent driver is a separate contract with that driver (see section 8). We may reduce the refund to reflect any loss in value caused by handling the goods more than was necessary to establish their nature, characteristics and functioning.

Pallets and job lots are handed over wrapped and photographed at handover. Please return them complete and in the condition you received them, with the original wrap intact. If a pallet or job lot comes back opened, incomplete or used, we will reduce the refund by the loss in value this causes, up to the full price where missing or damaged items mean the lot can no longer be resold, and we will tell you how we worked it out.

13.6 Exceptions

The right to cancel does not apply to sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed after delivery, or to goods that, after delivery, have become inseparably mixed with other items.

13.7 Your other rights

Goods sold to consumers must be as described, of satisfactory quality and fit for purpose under the Consumer Rights Act 2015. Satisfactory quality takes account of the price and of everything described on the lot before you bought it, such as "untested", "customer returns", grades and listed faults. Statements such as "sold as seen" on our site do not remove these rights or your right to cancel. Nothing in our policies affects your statutory rights.

13.8 Model cancellation form

To: AYLENSALE LTD, 2a Blenheim Walk, Corby, England, NN18 9HA, support@aylensale.com

I/We hereby give notice that I/We cancel my/our contract of sale of the following goods: [lot title and reference]

Ordered on / received on: [date]

Name of consumer(s): [name]

Address of consumer(s): [address]

Signature of consumer(s) (only if this form is sent on paper): [signature]

Date: [date]

14. Disputes

Disputes between users should first be raised through our dispute process. If there is a problem with an order, use Report a problem on the order page (website or app) within 30 days of receiving it. We aim to reply within 48 hours and may offer a full or partial refund, or a refund after the goods are returned. Refunds are always available to your original payment method; store credit (with any stated bonus) is optional. Asking us first is usually much faster than a card dispute, and it does not affect your statutory rights or your right to contact your bank. These Terms are governed by the laws of England and Wales. Courts of England and Wales have exclusive jurisdiction, without prejudice to mandatory consumer jurisdiction rules.

15. Changes

We may update these Terms. Material changes will be notified in-app or by email. Continued use after the effective date constitutes acceptance where permitted by law.

16. Contact

Legal enquiries: legal@aylensale.com · AYLENSALE LTD (Company No. 16874751) · Registered office: 2a Blenheim Walk, Corby, England, NN18 9HA

17. Refer a friend

The AYLENSALE refer-a-friend programme is run by AYLENSALE LTD (the promoter).

  • Eligibility. You need an AYLENSALE account in good standing. Your friend must be a new customer who creates an AYLENSALE account using your personal referral link or code at sign-up. Each new account can be referred only once. You cannot refer yourself, or any account you own or control.
  • Rewards. When a new account is created with your link or code, the new member receives £3 account credit. When that member pays for their first order, you receive 2% of their first order (up to £25) as account credit, calculated on the lot price excluding delivery, storage and other fees. Only one reward is paid per referred member, and sign-ups without a paid order earn no reward. Rewards are added to your Virtual money balance automatically, normally within an hour. If the qualifying order is cancelled or refunded, we may remove the reward.
  • Account credit. Referral rewards are account credit ("virtual money") that can be used towards eligible purchases and Auction Pay deposits on AYLENSALE. Credit has no cash value, cannot be withdrawn, refunded or exchanged for cash, and there is no cash alternative. It must not be sold or transferred outside the platform; it can only be moved using features we provide in your account. Credit does not currently expire; if we introduce an expiry date we will give at least 30 days' notice before it applies.
  • Fair use. Share your link only with people you know and only on your own initiative. Do not send spam or unsolicited bulk messages, make misleading claims about AYLENSALE, or bid on our brand name in paid search. We may withhold, reverse or remove rewards, and suspend accounts, where we reasonably suspect fake, duplicate or self-referred accounts, or other abuse.
  • Changes. We may change or end the programme at any time. Rewards already credited in line with these terms will not be removed except for abuse. Nothing in this section affects your statutory rights.

EEA market notice (Phase 3 draft)

This document is shown to users in the European Union market. It supplements the UK legal pack and will be replaced with market-specific counsel-approved text before EU go-live. Consumer rights under applicable EEA law may apply in addition to these terms.

Terms and Conditions · AYLENSALE