How auctions work on AYLENSALE
Everything you need before you bid — explained step by step. Tap any step to open the full details, then tap a topic to read the exact rules right here.
- Details
- You must be at least 18 years old to register and bid.
- Choose whether you register as a business/trader (reseller) or a consumer for personal use.
- During registration you accept the Terms, Privacy Policy, Auction Terms and No Returns Policy.
Rules & explanationsThe Auction Terms are the core rules for listing, bidding, closing and completing auctions. A bid is a legally binding offer, the highest qualifying bid wins when the reserve is met, and winners must complete within the stated deadline.
- Details
- You can open any auction listing and inspect photos, description and current price without paying.
- Before bidding, activate Auction Pay — a one-time fee that unlocks bidding.
- Your deposit status can block bidding while a refund or enforcement action is pending.
Rules & explanationsAuction Pay is a one-time fee that unlocks bidding on live auctions. Viewing lots is always free — you only pay when you want to bid.
Your deposit is held, not spent. It can be applied toward a lot you win, refunded if you do not win, or forfeited if you win but fail to complete or breach the rules.
- Details
- Most lots are job lots, pallets and untested goods sold as-is.
- Read the full description, condition notes and photos. If anything is unclear, ask before bidding.
- Each lot is subject to the lot disclaimer unless the listing states otherwise.
Rules & explanationsLots are untested and sold as-is: goods are not tested unless the listing says “tested”, condition is mixed, photos are illustrative, quantities are approximate, and no warranty is given.
- Details
- Each bid is legally binding — if you win, you are committed to complete the purchase.
- You accept the current Auction Terms and per-lot sale terms when you place a bid.
- Auto-bid, where available, bids on your behalf up to your set maximum.
Rules & explanationsWhen you place a bid you make a legally binding offer to buy at that price if you win. Bids cannot be retracted casually, and winning creates an obligation to pay and complete the purchase.
- Details
- Auctions close at the published end time or when closed under platform rules.
- If a reserve price is set, the lot only sells when that reserve is met.
- You may not manipulate closing times or the bidding system.
Rules & explanationsA reserve is the minimum the seller will accept. If bidding does not reach the reserve, the lot does not sell. If the reserve is met, the highest qualifying bid at the published close time wins.
- Details
- Winners must pay the final price and applicable fees within the stated timeframe (typically 48 hours).
- Your held deposit may be applied toward the amount due or completion obligations.
- Failing to pay a won lot is a forfeiture event and can affect your trust score.
Rules & explanationsPay the final price plus fees within the deadline (typically 48 hours). Your held deposit may be applied toward the amount due. Not paying a won lot is a forfeiture event and may cost your deposit and lower your trust score.
- Details
- Refunds apply only to bid deposits — not to goods you have won.
- A deposit is eligible when the auction closed, you did not win, and no forfeiture event occurred.
- Only one refund request may be submitted per deposit; provide accurate bank and auction details.
Rules & explanationsOnly bid deposits are refundable — not goods. A deposit is eligible when the auction closed, you did not win, and no forfeiture occurred. Submit one request per deposit with accurate bank and auction details.
- Details
- The seller on the lot is the seller of the goods; AYLENSALE provides the online auction venue.
- Complete the sale and arrange delivery/collection according to the listing and buyer obligations.
- Keep all communication and proof of payment inside your account for support.
Rules & explanationsThe seller named on the lot is the seller of the goods; AYLENSALE provides the online auction venue. Complete the sale and arrange delivery or collection per the listing, and keep proof of payment in your account.
- Details
- Lots are sold as-is; there is no general returns programme for a change of mind.
- Statutory consumer rights, where they apply, are preserved.
- Understand the no-returns position before you bid.
Rules & explanationsGoods are sold through live auctions as untested job lots with no change-of-mind returns. Statutory consumer rights, where they apply by law, are preserved — but you cannot return a lot simply because you changed your mind.
- Details
- The disputes process covers specific post-auction issues — it is not a general returns programme.
- Raise a dispute or contact support from your account; you can attach photos or PDFs.
- Outcomes may affect deposit treatment and trust scores.
Rules & explanationsThere are limited grounds for post-auction disputes — this is not a general returns programme. Raise a dispute from your account and attach evidence (photos or PDFs). Outcomes can affect deposit treatment and trust scores.