Disputes Policy
This policy governs post-auction disputes on AYLENSALE. It is not a general returns programme.
1. Scope
We may facilitate disputes between buyers and sellers for:
- Non-delivery / failure to make goods available for collection after a completed sale; or
- Material misdescription (the goods fundamentally differ from the listing in kind, quantity, or stated tested status).
2. Excluded claims
We do not accept disputes for: change of mind, resale loss, minor cosmetic issues disclosed or visible, missing profit, or item-level faults in untested job lots.
3. Evidence and timing
Claims must be submitted promptly with photographs, listing references, and communication records. Late claims may be rejected.
4. Process
Disputes may be reviewed by our team. Outcomes may include no action, account measures, deposit treatment, or trade score adjustments. We do not guarantee refunds of hammer price.
5. Admin resolution
AYLENSALE LTD may resolve platform disputes at its discretion. Seller and buyer must cooperate with reasonable requests for evidence.
6. Governing law
This policy is governed by the laws of England and Wales.
7. Contact
disputes@aylensale.com · AYLENSALE LTD (Company No. 16874751) · Registered office: 2a Blenheim Walk, Corby, England, NN18 9HA