Disputes Policy

This policy governs post-auction disputes on AYLENSALE. It is not a general returns programme.

1. Scope

We may facilitate disputes between buyers and sellers for:

Non-delivery / failure to make goods available for collection after a completed sale; or
Material misdescription (the goods fundamentally differ from the listing in kind, quantity, or stated tested status).

2. Excluded claims

We do not accept disputes for: change of mind, resale loss, minor cosmetic issues disclosed or visible, missing profit, or item-level faults in untested job lots. This does not limit a consumer's 14-day right to cancel or other statutory rights (section 13 of our Terms and Conditions), which are handled outside this dispute process.

3. Evidence and timing

Claims must be submitted promptly with photographs, listing references, and communication records. Late claims may be rejected.

4. Process

Disputes may be reviewed by our team. Outcomes may include no action, account measures, deposit treatment, or trade score adjustments. We do not guarantee refunds of hammer price.

5. Admin resolution

AYLENSALE LTD may resolve platform disputes at its discretion. Seller and buyer must cooperate with reasonable requests for evidence.

6. Governing law

This policy is governed by the laws of England and Wales.

7. Contact

disputes@aylensale.com · AYLENSALE LTD (Company No. 16874751) · Registered office: 2a Blenheim Walk, Corby, England, NN18 9HA