Deposit Policy
This Deposit Policy applies to all deposit-backed auctions on AYLENSALE operated by AYLENSALE LTD.
1. Purpose of deposits
Deposits confirm serious bidding intent, reduce time-wasting, and protect sellers and the marketplace from failed completion.
2. When a deposit is required
Sellers may require a deposit for auctions. The deposit amount and currency (GBP) are shown before you pay.
3. Payment and holding
Deposits are paid through our approved payment provider. Funds are held according to auction outcome and applicable law. AYLENSALE LTD does not treat user deposits as client money unless separately agreed in writing.
4. Winner outcome
If you win an auction, your deposit may be retained and applied toward completion obligations or forfeiture if you fail to complete in accordance with Auction Terms.
5. Non-winner outcome
If you do not win, your deposit becomes eligible for refund subject to verification, fraud checks, and submission of a valid refund request where required.
6. Forfeiture
Deposits may be forfeited for no-pay, fraudulent conduct, chargebacks, policy breaches, or failure to complete a won auction.
7. Refunds
Refund requests are processed under our Refund Policy. One refund request per deposit unless otherwise required by law.
8. B2B and B2C
Business users acknowledge deposits are commercial risk tools. Consumer users retain applicable statutory protections. If you win as a consumer and cancel within your 14-day cancellation period (section 13 of our Terms and Conditions), this is not a failure to complete and your deposit is refunded with the rest of the price.
9. Contact
deposits@aylensale.com · AYLENSALE LTD (Company No. 16874751) · Registered office: 2a Blenheim Walk, Corby, England, NN18 9HA
United States market notice (Phase 3 draft)
This document is shown to users in the United States market. It supplements the UK legal pack and will be replaced with US counsel-approved text before US go-live. Deposits, auctions, and refunds may be subject to federal and state law.